| Issue ID | 982588 |
| Internal NHTSA # | 10513315 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | GLK350 |
| Model Year | 2010 |
| File date | 01/02/11 |
| Component | POWER TRAIN:AUTOMATIC TRANSMISSION |
| Product type code | VEHICLE |
| Description of the problem | We have had continuing problems with the control buttons on the windows,temp controls, lights, etc. Losing their painted covering/delaminating. Mercedes has said that this is an environmental problem due to hand lotion and/or air fresheners and not a defect. We've have many cars over many years and we've never had this problem occur before. Apparently mercedes has recognized the problem and sent a service advisory to their repair entities but they are refusing to acknowledge this as a defect. This is a safety problem as the letters and words on the buttons become illegible forcing the driver to take their attention from road to try and obtain the required action. Consumer stated that transmission failed at 85,847 miles. Consumer heard a fan-like noise coming from the transmission. There was metal in the transfer case. The transmission was replaced and the cooler and torque converter were flushed. The vehicle was repaired. The manufacturer was contacted but did not offer assistance. *dl |
| Vehicle Mileage at Failure | 12000 |
| Number of Occurences | 1 |
| Source of the issue | CONSUMER LETTER |
| City and State | GRANITE BAY, CA |
| VIN pattern | WDCGG8HB4AFXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | Y |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | AWD |
| Transmission type | |
| Vehicle speed | |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |